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To achieve consistent function and reliability, we set operating Standards in five areas:
- Safety / Compliance
- Timing
- Effectiveness
- Documentation
- Presentation
Any consistently achieved Standard must be backed up by well-resolved and formalised processes, performance measurement and ongoing improvement. Some examples are:
| Safety / Compliance |
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Our OH&S system is Trades Monitor Assessed and Certified. We are currently pursuing AS4801 certification.
THIS MEANS - Peace of mind when we are working on your site.
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Timing
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Critical preventative maintenance tasks are performed within specified upper and lower time interval limits. This particularly applies to condition monitoring intervals that must fit within the window between detectable failure and actual
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THIS MEANS – Minimal in-service failures.
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Breakdown response time is guaranteed 24/7 within the agreed time frame (98% 2009-10).
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THIS MEANS – Back on-line ASAP.
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Effectiveness
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Standardised (and continually evaluated) procedures are used to detect lead indicators of failure.
Field Audits are carried out on all our Technicians to ensure that what has been agreed to in our contract with you is delivered in full ensuring you receive value for money. |
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THIS MEANS – Minimal in-service failures
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Preventative maintenance hours on site are guaranteed.PM Schedules are logged and tracked monthly to ensure correct timing
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THIS MEANS – No short-cuts on preventative maintenance and you receive value for money.
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Standardised root cause analysis methodology is applied to all component failures by all service personnel.
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THIS MEANS – Quicker return to service and less follow-on failures.
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Maintenance standards as dictated by manufacturers and or DA19 apply to all item s.
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THIS MEANS – You know that it’s done once and done well.
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Documentation
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Site maintenance log books are always in place and up to date.
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Ready identification of repeat problems.Problems fixed quickly if original technician unavailable.
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ALL failures are logged and data based for analysis.
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THIS MEANS – You can be confident that we are operating on facts not assumptions.
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Presentation
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Maintenance and installation standards both include system appearance and site cleanliness criteria
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THIS MEANS – When the site looks smart, you look smart.
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Critical Air personnel adhere to personal appearance and vehicle standards.
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THIS MEANS – When we look professional, you look professional.
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